Ruling 16 017 200

Miss X complains that the Council made her unsuitable offers of accommodation when she was homeless; did not reimburse her within a reasonable time for storage charges she paid while she was homeless and living in temporary accommodation; took too long to consider and reply to her complaints; did not fully address her complaints that some officers made unprofessional comments in its reply to the Stage Two complaint; wrongly told her she was ranked first on the shortlist for a property which would be ready in September 2016. She therefore stopped bidding for other suitable properties advertised on the Home Move scheme for two months.