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Brighton & Hove City Council

Brighton & Hove City Council: the register

Ruling 20 013 029

Folio 434

Finding: Fault found

Go to the remedies

Finding recorded by the ombudsman
Upheld
Service
Housing: Allocations
Council
Brighton & Hove City Council
Body
Local Government and Social Care Ombudsman
Decided
Summary
There was significant delay by the Council when it took 17 months to review its decision to remove Ms B from its housing register. It eventually decided to reinstate her application. The Council’s complaint handling was also very poor. The Council has allocated more resources to deal with its backlog of housing review requests. It will also apologise to Ms B and pay her £350 in recognition of the distress, uncertainty and frustration its failings caused her.
Summary as published by the Local Government and Social Care Ombudsman.
Source
Decision 20 013 029 at lgo.org.uk

Remedies

Remedies ordered in ruling 20 013 029, and the entry that the ombudsman publishes for each
Ordered Outcome published
No. What was ordered Deadline Payment Date Entry Payment
None Remedies not yet checked

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