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Brighton & Hove City Council

Brighton & Hove City Council: the register

Ruling 21 000 705

Folio 438

Finding: Fault found

Go to the remedies

Finding recorded by the ombudsman
Upheld
Service
Environment and regulation: Refuse and recycling
Council
Brighton & Hove City Council
Body
Local Government and Social Care Ombudsman
Decided
Summary
Mr B complained that the Council failed to respond accurately or promptly to his complaint about missed bin collections. We found fault with the Council’s actions which caused injustice to Mr B. The Council has agreed to pay Mr B £300 and improve its complaints procedure of the future.
Summary as published by the Local Government and Social Care Ombudsman.
Source
Decision 21 000 705 at lgo.org.uk

Remedies

Remedies ordered in ruling 21 000 705, and the entry that the ombudsman publishes for each
Ordered Outcome published
No. What was ordered Deadline Payment Date Entry Payment
None Remedies not yet checked

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