Brighton & Hove City Council: the register
Ruling 21 007 849
Folio 402
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Housing: Private housing
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
There was fault by the Council in failing to take action after 13 October 2020 in respect of a homelessness application; fault in accepting and letting a property on its Direct Let scheme that was not cleaned to a good enough standard and without ensuring repairs were completed. The Council has already taken action to resolve the cleaning issue and has agreed an appropriate remedy in respect of the other issues.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | ApologyApologise to Mrs X for the faults identified in this case;Deadline as worded: within one month of my final decision |
Deadline passed 12 August 2022. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | PaymentPay Mrs X £250 to recognise the frustration and inconvenience experienced and her time and trouble in pursuing these matters. This is in addition to the £250 already paid by the Council for the delay in responding to her complaintDeadline as worded: within one month of my final decision |
Deadline passed 12 August 2022. Outcome not published. | £250.00 | No outcome published by the ombudsman | ||
| Stated payments ordered | £250.00 | Outcomes published by the ombudsman: none | ||||