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Brighton & Hove City Council

Brighton & Hove City Council: the register

Ruling 21 008 114

Folio 415

Finding: Fault found

Go to the remedies

Finding recorded by the ombudsman
Upheld
Service
Adult care services: Covid-19
Council
Brighton & Hove City Council
Body
Local Government and Social Care Ombudsman
Decided
Summary
Mr B has complained about the care of his parents in a care home. We found fault in aspects of facilities and sensitivity shown around family bereavement which caused distress to Mr B and the Home has agreed to make apologies.
Summary as published by the Local Government and Social Care Ombudsman.
Source
Decision 21 008 114 at lgo.org.uk

Remedies

Remedies ordered in ruling 21 008 114, and the entry that the ombudsman publishes for each
Ordered Outcome published
No. What was ordered Deadline Payment Date Entry Payment
None Remedies not yet checked

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