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Brighton & Hove City Council

Brighton & Hove City Council: the register

Ruling 21 015 012

Folio 366

Finding: Fault found

Go to the remedies

Finding recorded by the ombudsman
Upheld
Service
Housing: Allocations
Council
Brighton & Hove City Council
Body
Local Government and Social Care Ombudsman
Decided
Summary
We do not uphold Mr X’s complaint the Council wrongly removed him from its housing register. However, we find the Council at fault for delaying its decision by 18 months and for poor communication. The Council has agreed to put Mr X back on the register backdated to his application date and to carry out a statutory overcrowding review. It will also apologise to Mr X for the delay and make him a symbolic payment to recognise his avoidable uncertainty, frustration and time and trouble.
Summary as published by the Local Government and Social Care Ombudsman.
Source
Decision 21 015 012 at lgo.org.uk

Remedies

Words in quotation marks are quoted from the ombudsman’s decision.

States worked out on 9 October 2026.

The ombudsman publishes no entry for a remedy.

Remedies ordered in ruling 21 015 012, and the entry that the ombudsman publishes for each
Ordered Outcome publishedThe ombudsman publishes no entry for a remedy.
No. What was ordered Deadline Payment Date Entry Payment
1 ApologyApologise to Mr X for his avoidable frustration, confusion and time and trouble complaining.Deadline as worded: within a month of my final decision Deadline passed 18 February 2023. Outcome not published. None No outcome published by the ombudsman
2 Paymentmake him a symbolic payment of £500 to reflect this.Deadline as worded: within a month of my final decision Deadline passed 18 February 2023. Outcome not published. £500.00 No outcome published by the ombudsman
3 Action for the personConfirm Mr X’s housing registration and date of joining (21 May 2019)Deadline as worded: within a month of my final decision Deadline passed 18 February 2023. Outcome not published. None No outcome published by the ombudsman
4 Action for the personWrite to Mr X with the outcome of the statutory overcrowding assessment and say which band he will be in.Deadline as worded: within a month of my final decision Deadline passed 18 February 2023. Outcome not published. None No outcome published by the ombudsman
Stated payments ordered £500.00 Outcomes published by the ombudsman: none