Brighton & Hove City Council: the register
Ruling 21 018 270
Folio 388
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Planning: Planning applications
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Mr B says the Council failed to consult him on his neighbour’s planning application, failed to consider the impact it would have on his solar panels and delayed responding to his communications. There is no fault in how the Council dealt with the planning application. The Council delayed responding to an email and complaint. An apology and reminder to officers is satisfactory remedy.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | ApologyWithin one month of my decision the Council should apologise to Mr B for delays dealing with his correspondence and complaint.Deadline as worded: Within one month of my decision |
Deadline passed 21 October 2022. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Service changeWithin two months of my decision the Council should send a reminder to officers in the customer feedback team about how to deal with correspondence from those who have received a stage one complaint response to ensure cases are escalated to stage two, where appropriate.Deadline as worded: Within two months of my decision |
Deadline passed 21 November 2022. Outcome not published. | None | No outcome published by the ombudsman | ||
| Stated payments ordered | None stated | Outcomes published by the ombudsman: none | ||||