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Brighton & Hove City Council

Brighton & Hove City Council: the register

Ruling 22 002 941

Folio 382

Finding: Fault found

Go to the remedies

Finding recorded by the ombudsman
Upheld
Service
Environment and regulation: Refuse and recycling
Council
Brighton & Hove City Council
Body
Local Government and Social Care Ombudsman
Decided
Summary
Mr X complained about the Council not dealing with refuse collections from his block of flats in an appropriate manner. We have found fault with how the Council dealt with the ongoing issues. Mr X has suffered avoidable frustration and distress in getting the issues resolved. To remedy the injustice caused, the Council has agreed to apologise, pay a further time and trouble payment to Mr X and monitor collections for a period of three months.
Summary as published by the Local Government and Social Care Ombudsman.
Source
Decision 22 002 941 at lgo.org.uk

Remedies

Words in quotation marks are quoted from the ombudsman’s decision.

States worked out on 9 October 2026.

The ombudsman publishes no entry for a remedy.

Remedies ordered in ruling 22 002 941, and the entry that the ombudsman publishes for each
Ordered Outcome publishedThe ombudsman publishes no entry for a remedy.
No. What was ordered Deadline Payment Date Entry Payment
1 Apologyapologise to Mr X for the continued distress he has faced in having the issue resolvedDeadline as worded: within one month Deadline passed 12 November 2022. Outcome not published. None No outcome published by the ombudsman
2 Paymentpay Mr X a further £50 to acknowledge the continued time and trouble taken in dealing with the issue. Our Guidance on Remedies would recommend the Council pay Mr X £100. It has already paid Mr X £50 and therefore a further £50 is a suitable remedy.Deadline as worded: within one month Deadline passed 12 November 2022. Outcome not published. £50.00 No outcome published by the ombudsman
3 Service changeThe Council will monitor the collection arrangements for the rear bin store for a period of three months. A senior manager will review progress periodically during this time and at the end of the three months. If problems have continued, an action plan will be put in place. No deadline stated None No outcome published by the ombudsman
Stated payments ordered £50.00 Outcomes published by the ombudsman: none