Brighton & Hove City Council: the register
Ruling 22 004 864
Folio 345
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Education: Special educational needs
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Ms X complained about the Council’s handling of her child’s Education, Health and Care plan. She complains the Council delayed issuing the final plan and did not provide suitable alternative education while her child was out of school from August 2021 to September 2022. Ms X also complained the Council incurred delays in its consideration of her complaint. We found some fault by the Council and the Council has agreed to provide a remedy to address the injustice caused.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | ApologyProvide an apology to Ms X and Y for the fault identified. This should be in accordance with our revised guidance on remediesDeadline as worded: within one month of the final decision |
Deadline passed 26 July 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | PaymentMake a payment of £700 for the benefit of Ms X and Y to recognise the avoidable stress caused by the delays identifiedDeadline as worded: within one month of the final decision |
Deadline passed 26 July 2023. Outcome not published. | £700.00 | No outcome published by the ombudsman | ||
| 3 | PaymentMake an additional payment of £300 to Ms X to recognise the time and trouble taken in pursuing the complaintDeadline as worded: within one month of the final decision |
Deadline passed 26 July 2023. Outcome not published. | £300.00 | No outcome published by the ombudsman | ||
| 4 | Service changeRemind staff of the requirement to adhere to the statutory timescales regarding the issue of EHC plansDeadline as worded: within one month of the final decision |
Deadline passed 26 July 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 5 | Service changeRemind staff to keep clear and accurate records, in particular when making amendments to EHC plansDeadline as worded: within one month of the final decision |
Deadline passed 26 July 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 6 | Service changeRemind staff to adhere to the Council’s complaints policy.Deadline as worded: within one month of the final decision |
Deadline passed 26 July 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| Stated payments ordered | £1,000.00 | Outcomes published by the ombudsman: none | ||||