Brighton & Hove City Council: the register
Ruling 22 007 243
Folio 355
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Education: Special educational needs
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Ms X complained about delay by the Council in issuing an Education, Health and Care Plan for her daughter. Ms X says because of this she has been asked to pay for her daughter’s school fees. We have found the Council at fault for the delay for which it has apologised. We have also found fault with the Council’s complaint handling for which the Council had agreed to apologise and make a symbolic payment for the injustice caused. We have found no other fault in the substantive issues Ms X complained about.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | Apologyapologise to Ms XDeadline as worded: Within one month of my final decision |
Deadline passed 11 May 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Paymentpay her £100 for the distress and uncertainty caused by the delay in responding to her complaintDeadline as worded: Within one month of my final decision |
Deadline passed 11 May 2023. Outcome not published. | £100.00 | No outcome published by the ombudsman | ||
| Stated payments ordered | £100.00 | Outcomes published by the ombudsman: none | ||||