Ruling 22 011 189

Folio 359

Finding: Fault found

Finding recorded by the ombudsman: Upheld
Service: Environment and regulation: Refuse and recycling
Council: Brighton & Hove City Council
Body: Local Government and Social Care Ombudsman
Decided: 24 March 2023
Summary: Mr X complained the Council repeatedly missed bin collections causing distress and inconvenience. We found the Council at fault. We recommended it provide a further apology to Mr X, pay him £100 for distress, act to prevent recurrence and consider a remedy for others affected.
Summary as published by the Local Government and Social Care Ombudsman.
Source: Decision 22 011 189 at lgo.org.uk

Remedies

Words in quotation marks are quoted from the ombudsman’s decision.

States worked out on 9 October 2026.

The ombudsman publishes no entry for a remedy.

Remedies ordered in ruling 22 011 189, and the entry that the ombudsman publishes for each
Ordered				Outcome publishedThe ombudsman publishes no entry for a remedy.
No.	What was ordered	Deadline	Payment	Date	Entry	Payment
1	ApologyProvide Mr X with a further apology.Deadline as worded: Within one month	Deadline passed 24 April 2023. Outcome not published.	None	No outcome published by the ombudsman
2	PaymentPay Mr X £100 for distress.Deadline as worded: Within one month	Deadline passed 24 April 2023. Outcome not published.	£100.00	No outcome published by the ombudsman
3	Service changeEnsure it has a process in place that allows it to meet its policy to collect rubbish weekly, even where there are faults with its vehicles.Deadline as worded: Within three months	Deadline passed 24 June 2023. Outcome not published.	None	No outcome published by the ombudsman
4	Service changeReview any complaints received from other households about the same issue in the last 12 months and consider whether to provide a remedy for any injustice suffered.Deadline as worded: Within three months	Deadline passed 24 June 2023. Outcome not published.	None	No outcome published by the ombudsman
Stated payments ordered			£100.00	Outcomes published by the ombudsman: none