Brighton & Hove City Council: the register
Ruling 22 011 631
Folio 360
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Adult care services: Safeguarding
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Miss Y complained about how the Council met her late mother, Mrs X’s care needs. The Council was at fault for not acting on a swelling it observed on Mrs X’s ankle, delay in reviewing her care and support needs and delay in carrying out a safeguarding investigation. It was also at fault for the failure of Mrs X’s personal alarm. The Council will apologise to Miss Y and pay her £200 in recognition of the distress, uncertainty and frustration these faults caused her.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | Apologyapologise to Miss Y for the distress, uncertainty and frustration she experienced and the time and trouble she had to go to as a result of the fault identified in this decisionDeadline as worded: Within one month of the date of my final decision |
Deadline passed 22 April 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Paymentpay Miss Y £200 in recognition of that injustice.Deadline as worded: Within one month of the date of my final decision |
Deadline passed 22 April 2023. Outcome not published. | £200.00 | No outcome published by the ombudsman | ||
| Stated payments ordered | £200.00 | Outcomes published by the ombudsman: none | ||||