Brighton & Hove City Council: the register
Ruling 22 011 873
Folio 362
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Environment and regulation: Refuse and recycling
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Ms D says the Council has repeatedly failed to collect her refuse. We found evidence of ongoing fault by the Council and have upheld the complaint and completed the investigation because the Council agrees to carry out monitoring and pay redress.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | Service changeIt will draw up an action plan which identifies the main factors causing the missed collections and how it is going to address them.Deadline as worded: within four weeks |
Deadline passed 17 April 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Action for the personit should monitor Ms D’s collections for eight weeks. If missed collections occur it should investigate the cause and identify what steps to take to prevent a recurrence.Deadline as worded: within four weeks |
Deadline passed 17 April 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 3 | Service changeGiven the problem is ongoing the Council will review what part of its procedures are working and what needs to be improved.Deadline as worded: within four weeks |
Deadline passed 17 April 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 4 | Apologywrite and apologise to Ms DDeadline as worded: within four weeks |
Deadline passed 17 April 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 5 | Action for the personexplain its planned actions and provide a named officer who Ms D can contact to report any further missed collectionsDeadline as worded: within four weeks |
Deadline passed 17 April 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 6 | PaymentA payment of £150 will be made to Ms D in recognition of her time and trouble in this case.Deadline as worded: within four weeks |
Deadline passed 17 April 2023. Outcome not published. | £150.00 | No outcome published by the ombudsman | ||
| Stated payments ordered | £150.00 | Outcomes published by the ombudsman: none | ||||