Brighton & Hove City Council: the register
Ruling 22 017 779
Folio 326
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Adult care services: Safeguarding
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Mr X complained the Council did not properly investigate safeguarding concerns he raised about NHS healthcare he received in 2021 and 2022. There was fault in how the Council considered Mr X’s safeguarding concerns, which caused him avoidable distress. The Council agreed to apologise, properly investigate the concerns, and pay Mr X a financial remedy. It will also review relevant administrative processes and share learning points from our decision with its adult safeguarding staff.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | Apologyapologise to Mr X for the faults identified and the impact those faults had on himDeadline as worded: Within one month of our final decision |
Deadline passed 16 November 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Action for the personproperly investigate and respond to the safeguarding concerns Mr X raised in February 2022 and March 2022, in line with statutory guidance and its own policiesDeadline as worded: Within one month of our final decision |
Deadline passed 16 November 2023. Outcome not published. | None | No outcome published by the ombudsman | ||
| 3 | Paymentpay Mr X a total of £1,300, comprising of:Deadline as worded: Within one month of our final decision |
Deadline passed 16 November 2023. Outcome not published. | £1,300.00 | No outcome published by the ombudsman | ||
| 4 | Service changereview its administrative processes for handling adult safeguarding concerns to establish why it failed to consider Mr X’s February 2022 concern. It will then issue internal guidance to relevant staff to prevent reoccurrence of this issueDeadline as worded: Within three months of our final decision |
Deadline passed 16 January 2024. Outcome not published. | None | No outcome published by the ombudsman | ||
| 5 | Service changeshare our final decision with relevant adult safeguarding staff to ensure they are aware of the Ombudsman’s findings in this case. It will ensure staff are aware of the Council’s learning points from our decision and the importance of:Deadline as worded: Within three months of our final decision |
Deadline passed 16 January 2024. Outcome not published. | None | No outcome published by the ombudsman | ||
| Stated payments ordered | £1,300.00 | Outcomes published by the ombudsman: none | ||||