Brighton & Hove City Council: the register
Ruling 23 003 459
Folio 305
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Education: Special educational needs
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Mrs B says the Council failed to provide education to her daughter, failed to follow the special educational needs code of practice and delayed considering her complaint. The Council failed to consider putting in place alternative provision for Mrs B’s daughter, failed to follow the special educational needs code of practice following an early annual review and delayed considering Mrs B’s complaint. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | Apologyapologise to Mrs B for the distress she experienced due to the faults identified in this decision. The Council may want to refer to the Ombudsman’s updated guidance on remedies, which sets out the standards we expect apologies to meetDeadline as worded: Within one month of my decision |
Deadline passed 25 February 2024. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Paymentpay Mrs B £500Deadline as worded: Within one month of my decision |
Deadline passed 25 February 2024. Outcome not published. | £500.00 | No outcome published by the ombudsman | ||
| 3 | Service changeremind officers dealing with reviews of EHCPs of the need to follow the process set out in the code of practice even if there is an outstanding appeal in relation to an earlier EHCPDeadline as worded: Within one month of my decision |
Deadline passed 25 February 2024. Outcome not published. | None | No outcome published by the ombudsman | ||
| 4 | Service changeremind officers dealing with special educational needs complaints of the need to comply with complaint timescales, particularly when it does not intend to pursue the complaint further due to an appeal. The Council should also remind those officers to check if there are separable parts of the complaint, unrelated to an appeal, which can be dealt with under the Council’s complaints procedure.Deadline as worded: Within one month of my decision |
Deadline passed 25 February 2024. Outcome not published. | None | No outcome published by the ombudsman | ||
| Stated payments ordered | £500.00 | Outcomes published by the ombudsman: none | ||||