Brighton & Hove City Council: the register
Ruling 23 007 868
Folio 303
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Education: Alternative provision
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Ms X complained her daughter, C did not receive English tutoring as required in her Education, Health and Care (EHC) Plan. This had an impact on C’s education and caused Ms X and C stress. The Council is at fault for failing to provide C with English tutoring.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | ApologyThe Council has apologised to Ms X |
Done before the decision | None | Not applicable | ||
| 2 | Service changeThe Council improved how it monitors individual cases |
Done before the decision | None | Not applicable | ||
| 3 | Service changethe tutoring service has invested in recruitment of tutors |
Done before the decision | None | Not applicable | ||
| 4 | Paymentthe Council agreed to pay Ms X for the benefit of C, £450 to recognise she missed six months of English tutoringDeadline as worded: within four weeks of my final decision |
Deadline passed 1 March 2024. Outcome not published. | £450.00 | No outcome published by the ombudsman | ||
| Stated payments ordered | £450.00 | Outcomes published by the ombudsman: none | ||||