Brighton & Hove City Council: the register
Ruling 23 011 982
Folio 271
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Adult care services: Assessment and care plan
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
We found no fault with how a Council and NHS Trust completed a best interest decision about a discharge from hospital. We also found no fault with the time it took the Council to complete a care needs assessment. We did find there was service failure that led to a delay in arranging a care package. This prevented Mr Y from returning to his own home sooner. The Council has agreed actions we recommended to remedy the distress and the financial loss caused by the faults.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | ApologyAcknowledge the faults identified with not providing Mr Y with a care package at home sooner, in accordance with his assessed needs and apologise to Mr Y and Ms X for the distress this caused.Deadline as worded: Within one month of the date of our final decision statement |
Deadline passed 13 July 2024. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | PaymentPay Mr Y the difference between the cost of his care at Home A and what his care in his own home would have been, from one month of the date the assessment was agreed until he returned home. (As in this case the Council paid Home A and invoiced Mr Y, this should be done by way of a deduction to the amount owed).Deadline as worded: Within one month of the date of our final decision statement |
Deadline passed 13 July 2024. Outcome not published. | Amount not stated | No outcome published by the ombudsman | ||
| 3 | PaymentPay Mr Y £300 in recognition of the distress caused by his extended stay at Home A.Deadline as worded: Within one month of the date of our final decision statement |
Deadline passed 13 July 2024. Outcome not published. | £300.00 | No outcome published by the ombudsman | ||
| 4 | Service changeReview its market shaping and commissioning procedures for community adult social care providers to minimise delays in sourcing care providers. It will ensure it has processes in place to meet its duties as set out in the Care Act 2014 and associated statutory guidance.Deadline as worded: Within three months of the date of my final decision statement |
Deadline passed 13 September 2024. Outcome not published. | None | No outcome published by the ombudsman | ||
| Stated payments ordered | £300.00 | Outcomes published by the ombudsman: none | ||||