Brighton & Hove City Council: the register
Ruling 23 012 582
Folio 302
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Environment and regulation: Refuse and recycling
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Mr X complained the Council had repeatedly missed his household waste collections. He says the situation did not improve despite raising concerns with the Council. We have found fault in the Council missing multiple collections and failing to resolve the issue initially despite assurances that action would be taken. The Council has agreed to apologise and make a payment to Mr X for the time and trouble caused him.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | ApologyApologise to Mr X for the fault identified.Deadline as worded: Within one month |
Deadline passed 14 March 2024. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | PaymentPay Mr X £50 to acknowledge the further distress caused to him.Deadline as worded: Within one month |
Deadline passed 14 March 2024. Outcome not published. | £50.00 | No outcome published by the ombudsman | ||
| 3 | PaymentPay Mr X £50 to acknowledge the unnecessary time and trouble caused to him in having to raise further issues with the Council following his complaint.Deadline as worded: Within one month |
Deadline passed 14 March 2024. Outcome not published. | £50.00 | No outcome published by the ombudsman | ||
| Stated payments ordered | £100.00 | Outcomes published by the ombudsman: none | ||||