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Brighton & Hove City Council

Brighton & Hove City Council: the register

Ruling 23 012 790

Folio 279

Finding: No fault found

Go to the remedies

Finding recorded by the ombudsman
Not upheld
Service
Benefits and tax: Housing benefit and council tax benefit
Council
Brighton & Hove City Council
Body
Local Government and Social Care Ombudsman
Decided
Summary
Mr X complains the Council is refusing to pay his Housing Benefit by any other means except banks transfer. I have concluded my investigation having not made a finding of fault. The Council has discretion with how to make Housing Benefit payment, and there is nothing in the legislation or guidance that obligates the Council to make payment by cash, cheque or any alternative method. It is not for our service to decide how the Council should make such payment and in the absence of Mr X having a bank account, it has offered him a number of alternatives with how it can make the payment.
Summary as published by the Local Government and Social Care Ombudsman.
Source
Decision 23 012 790 at lgo.org.uk

Remedies

Remedies ordered in ruling 23 012 790, and the entry that the ombudsman publishes for each
Ordered Outcome published
No. What was ordered Deadline Payment Date Entry Payment
None No remedy applies

The ombudsman did not find fault.

 Not applicable