Brighton & Hove City Council: the register
Ruling 24 007 578
Folio 201
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Transport and highways: Parking and other penalties
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Mrs X complained the Council’s decision to refuse her application to renew her residential parking permit is unfair. She also complained the Council did not tell her it issued her previous permit discretionarily. We found the Council did not explain it issued Mrs X’s previous permit discretionarily. This is fault which has caused Mrs X uncertainty. The Council agreed to apologise and make a payment in recognition of the injustice caused to her. We did not find fault on other parts of the complaint.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | Apologysend a written apology to Mrs X .Deadline as worded: Within one month of my final decision |
Deadline passed 10 March 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Paymentmake Mrs X a payment of £150 in recognition of the uncertainty caused to her because the Council did not explain it issued her previous permit on a discretionary basis.Deadline as worded: Within one month of my final decision |
Deadline passed 10 March 2025. Outcome not published. | £150.00 | No outcome published by the ombudsman | ||
| Stated payments ordered | £150.00 | Outcomes published by the ombudsman: none | ||||