Brighton & Hove City Council: the register
Ruling 24 009 151
Folio 180
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Housing: Homelessness
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Miss B complained that the Council had failed to ensure disrepair in her temporary accommodation was rectified, find her suitable alternative accommodation or give her the correct priority on the housing register. We found fault in the Council’s actions which caused Miss B to live in unsuitable conditions for a year longer than she should have done. We have asked the Council to apologise to Miss B, pay her £1300, inspect her property now and improve its case recording for the future.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | Apologyapologises to Miss B;Deadline as worded: within one month of the date of my final decision |
Deadline passed 28 May 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Paymentpays her an additional £1300 (making a total of £1800 for a year of unresolved disrepair);Deadline as worded: within one month of the date of my final decision |
Deadline passed 28 May 2025. Outcome not published. | £1,300.00 | No outcome published by the ombudsman | ||
| 3 | Action for the personcarries out a thorough inspection of the property, identifying all outstanding issues and liaises with the landlord to ensure the repairs are carried out within a reasonable period of time. If the repairs are not done the Council should consider carrying out the work itself and recouping its costs from the landlord; andDeadline as worded: within one month of the date of my final decision |
Deadline passed 28 May 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| 4 | Action for the personcontinues to look for alternative suitable accommodation for Miss B.Deadline as worded: within one month of the date of my final decision |
Deadline passed 28 May 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| 5 | Service changereminds housing staff of the importance of keeping detailed and accurate records regarding complaints of disrepair in temporary accommodation, including details of the disrepair, notes of any site visits to confirm the situation and all liaison with the landlord and tenant.Deadline as worded: within two months |
Deadline passed 28 June 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| Stated payments ordered | £1,300.00 | Outcomes published by the ombudsman: none | ||||