Brighton & Hove City Council: the register
Ruling 24 015 366
Folio 158
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Adult care services: Charging
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Mr Y complained the Council failed to source a suitable nursing home for his mother, Mrs X, which meant he had to pay third-party top ups when Mrs X moved to a nursing home. There was fault by the Council for its failure to provide Mrs X with at least an option of one available, and affordable respite nursing care home. This caused distress and uncertainty to Mr Y. The Council will take action to remedy the injustice caused.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | Apologyapologise in writing to Mr YDeadline as worded: within one month of the final decision |
Deadline passed 15 August 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Paymentmake him a symbolic payment of £300 to acknowledge the distress and uncertainty caused to him by the Council’s faults as identified aboveDeadline as worded: within one month of the final decision |
Deadline passed 15 August 2025. Outcome not published. | £300.00 | No outcome published by the ombudsman | ||
| 3 | Service changegive clear information and train relevant staff about the importance of making at least one formal offer of a care placement which is available and affordable within service users agreed personal budgets.Deadline as worded: within one month of the final decision |
Deadline passed 15 August 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| 4 | Service changeremind relevant staff to formally notify service users and/or their families and representatives of care home placement offers, and the Council should record on its system the date and details of the offers made.Deadline as worded: within one month of the final decision |
Deadline passed 15 August 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| Stated payments ordered | £300.00 | Outcomes published by the ombudsman: none | ||||