Brighton & Hove City Council: the register
Ruling 25 000 308
Folio 143
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Environment and regulation: Refuse and recycling
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Mx X complained about the Council’s service in providing waste and recycling collections for their property. They say the Council failed to arrange assisted collections and did not deliver bins to the property. They also say the Council missed multiple collections. Mx X reports this affected their mental health by having to store rubbish within their property. We found the Council at fault which caused Mx X injustice. The Council has agreed to make payment and arrange assisted collections for refuse and provide Mx X with appropriate bins. In addition, it should monitor the bin collection for the next three months.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | ApologyProvide an apology to Mx X for the unnecessary and avoidable distress caused by the failure to provide consistent refuse collections and the failure to arrange for assisted collections. This apology should be in line with our guidance on making an effective apologyDeadline as worded: Within four weeks of my final decision |
Deadline passed 26 October 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Action for the personConfirm it will monitor Mx X’s refuse and recycling collections for the next three months to ensure the service is improved.Deadline as worded: Within four weeks of my final decision |
Deadline passed 26 October 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| 3 | Action for the personConfirm it will arrange for the delivery of recycling and or refuse bins to Mx X’s property.Deadline as worded: Within four weeks of my final decision |
Deadline passed 26 October 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| 4 | Action for the personArrange assisted collections for Mx X for refuse collections.Deadline as worded: Within four weeks of my final decision |
Deadline passed 26 October 2025. Outcome not published. | None | No outcome published by the ombudsman | ||
| 5 | PaymentPay Mx X £200 in consideration of the distress caused by the failure to arrange assisted collections.Deadline as worded: Within four weeks of my final decision |
Deadline passed 26 October 2025. Outcome not published. | £200.00 | No outcome published by the ombudsman | ||
| 6 | PaymentPay Mx X £100 in consideration of the distress caused by the failure to arrange refuse boxes for the property over a long-time.Deadline as worded: Within four weeks of my final decision |
Deadline passed 26 October 2025. Outcome not published. | £100.00 | No outcome published by the ombudsman | ||
| Stated payments ordered | £300.00 | Outcomes published by the ombudsman: none | ||||