Brighton & Hove City Council: the register
Ruling 25 001 278
Folio 118
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Education: Alternative provision
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
We found fault on Mrs Y’s complaint against the Council about it failing to ensure her daughter, who has an Education, Health and Care plan, received provision and suitable full-time education when she was not at school. There were periods when provision was not in place. The Council agreed to send a written apology for the injustice the failures caused, pay £900 for lost provision, and review why delays and failures happened so they cannot be repeated.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | ApologySend Mrs Y a written apology for the injustice caused by the failure to: promptly ensure provision under her EHC plan was made in early 2024; ensure provision was made for several weeks in July 2024; ensure there was suitable provision for six weeks in February 2025.Deadline as worded: within four weeks of the final decision on this complaint |
Deadline passed 12 January 2026. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | PaymentPay £900 (£900 x 1 term) to Mrs Y for Z’s lost provision and injustice caused. This was calculated as: initial delay setting up provision April 2024 (0.25 x term); missed provision July 2024 (0.25 x term); missed provision February 2025 (0.5 x term).Deadline as worded: within four weeks of the final decision on this complaint |
Deadline passed 12 January 2026. Outcome not published. | £900.00 | No outcome published by the ombudsman | ||
| 3 | Service changeReview why there was a delay in setting up provision in early 2024 and act to ensure this failure cannot be repeated on future cases.Deadline as worded: within four weeks of the final decision on this complaint |
Deadline passed 12 January 2026. Outcome not published. | None | No outcome published by the ombudsman | ||
| 4 | Service changeReview why there was a failure to ensure provision was made in July 2024 and act to ensure this failure cannot be repeated on future cases.Deadline as worded: within four weeks of the final decision on this complaint |
Deadline passed 12 January 2026. Outcome not published. | None | No outcome published by the ombudsman | ||
| 5 | Service changeReview why there was a failure to ensure provision was made in February 2025 and act to ensure this failure cannot be repeated on future cases.Deadline as worded: within four weeks of the final decision on this complaint |
Deadline passed 12 January 2026. Outcome not published. | None | No outcome published by the ombudsman | ||
| Stated payments ordered | £900.00 | Outcomes published by the ombudsman: none | ||||