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Brighton & Hove City Council

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Ruling 25 004 345

Folio 145

Finding: Fault found

Go to the remedies

LGSCO records this complaint as upheld. It was satisfied with the remedy that the council had already offered.

Finding recorded by the ombudsman
Upheld
Service
Housing: Homelessness
Council
Brighton & Hove City Council
Body
Local Government and Social Care Ombudsman
Decided
Summary
We will not investigate this complaint about the way the Council dealt with a homelessness application. The Council has acknowledged there were errors in its handling. The apology, extra training for staff and financial remedy offered by the Council is a satisfactory outcome, so any further investigation is not warranted.
Summary as published by the Local Government and Social Care Ombudsman.
Source
Decision 25 004 345 at lgo.org.uk

Remedies

Remedies ordered in ruling 25 004 345, and the entry that the ombudsman publishes for each
Ordered Outcome published
No. What was ordered Deadline Payment Date Entry Payment
None The ombudsman accepted the remedy that the council had already offered. Not applicable