Brighton & Hove City Council: the register
Ruling 25 013 451
Folio 1
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Adult care services: Assessment and care plan
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
The Council acknowledges a delay in completing Mrs X’s needs assessment and accepts that it could have explored alternative methods of contact to carry out the assessment.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | Apologywrite to Mrs X to provide a clear apology for the delay in completing a Care Act assessmentDeadline as worded: within four weeks of the date of the final decision |
Deadline passed 9 July 2026. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Paymentmake a payment of £150 in recognition of the delay in assessment and for the distress caused by the way Mrs X’s preferred method of engagement in the assessment was managed.Deadline as worded: within four weeks of the date of the final decision |
Deadline passed 9 July 2026. Outcome not published. | £150.00 | No outcome published by the ombudsman | ||
| 3 | Paymentmake a payment of £500 to acknowledge the missed support.Deadline as worded: within four weeks of the date of the final decision |
Deadline passed 9 July 2026. Outcome not published. | £500.00 | No outcome published by the ombudsman | ||
| Stated payments ordered | £650.00 | Outcomes published by the ombudsman: none | ||||