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Brighton & Hove City Council

Brighton & Hove City Council: the register

Ruling 25 014 815

Folio 97

Finding: Fault found

Go to the remedies

LGSCO records this complaint as upheld. It was satisfied with the remedy that the council had already offered.

Finding recorded by the ombudsman
Upheld
Service
Environment and regulation: Refuse and recycling
Council
Brighton & Hove City Council
Body
Local Government and Social Care Ombudsman
Decided
Summary
We will not investigate this complaint about missed waste collections. This is because there is not enough injustice to justify our involvement, and we are satisfied with the actions the Council took in response to the complaint. It accepted service failure, explained the reasons and what it was doing to improve, and apologised for the impact.
Summary as published by the Local Government and Social Care Ombudsman.
Source
Decision 25 014 815 at lgo.org.uk

Remedies

Remedies ordered in ruling 25 014 815, and the entry that the ombudsman publishes for each
Ordered Outcome published
No. What was ordered Deadline Payment Date Entry Payment
None The ombudsman accepted the remedy that the council had already offered. Not applicable