Brighton & Hove City Council: the register
Ruling 23 020 872
Folio 242
Finding: Fault found
- Finding recorded by the ombudsman
- Upheld
- Service
- Environment and regulation: Refuse and recycling
- Council
- Brighton & Hove City Council
- Body
- Local Government and Social Care Ombudsman
- Decided
- Summary
-
Mr X complained the Council repeatedly missed his assisted bin collection. This has caused his bin to be overloaded and caused Mr X emotional distress. The Ombudsman has found the Council at fault for failing to collect Mr X’s rubbish.
Summary as published by the Local Government and Social Care Ombudsman.
Remedies
Words in quotation marks are quoted from the ombudsman’s decision.
States worked out on 9 October 2026.
The ombudsman publishes no entry for a remedy.
| Ordered | Outcome publishedThe ombudsman publishes no entry for a remedy. | |||||
|---|---|---|---|---|---|---|
| No. | What was ordered | Deadline | Payment | Date | Entry | Payment |
| 1 | ApologyApologise to Mr XDeadline as worded: Within four weeks of my final decision |
Deadline passed 16 October 2024. Outcome not published. | None | No outcome published by the ombudsman | ||
| 2 | Paymentpay him £300 for the practical issues and distress caused by its failure to collect his rubbish.Deadline as worded: Within four weeks of my final decision |
Deadline passed 16 October 2024. Outcome not published. | £300.00 | No outcome published by the ombudsman | ||
| 3 | Action for the personConfirm it will monitor Mr X’s rubbish collections for the next three months to ensure the solution continues.Deadline as worded: Within four weeks of my final decision |
Deadline passed 16 October 2024. Outcome not published. | None | No outcome published by the ombudsman | ||
| Stated payments ordered | £300.00 | Outcomes published by the ombudsman: none | ||||