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Brighton & Hove City Council

Brighton & Hove City Council: the register

Ruling 24 001 447

Folio 241

Finding: Fault found

Go to the remedies

Finding recorded by the ombudsman
Upheld
Service
Adult care services: Assessment and care plan
Council
Brighton & Hove City Council
Body
Local Government and Social Care Ombudsman
Decided
Summary
Mrs X complains that the Council failed to comply with the agreed action in the Ombudsman’s final decision for her previous complaint to source a domestic support provider for her. The Council took sufficient action to source a domestic support provider for Mrs X. But the Council is at a fault as it failed to consider if it needed to make reasonable adjustments for Mrs X to complete the paperwork for direct payments. This fault did not cause significant injustice to Mrs X.
Summary as published by the Local Government and Social Care Ombudsman.
Source
Decision 24 001 447 at lgo.org.uk

Remedies

Remedies ordered in ruling 24 001 447, and the entry that the ombudsman publishes for each
Ordered Outcome published
No. What was ordered Deadline Payment Date Entry Payment
None The decision has no remedy section. Read the original. Not applicable